Frequently Asked Questions

An ice compression sleeve is a wearable recovery product that combines cold therapy with gentle compression. Unlike traditional ice packs that need to be held or strapped in place, KRYO Recovery Sleeves wrap comfortably around targeted areas of the body, providing convenient, hands-free cold therapy after running, training or everyday activity.

The best ice pack for sports recovery is one that fits the area you're targeting, stays comfortably in place and provides consistent cooling. KRYO Recovery Sleeves combine targeted cold therapy with 360° compression in a convenient, hands-free design, making them a practical alternative to traditional ice packs after running, gym sessions or sport.

KRYO Recovery Sleeves combine cold or heat therapy with comfortable 360° compression in one wearable recovery solution. Together, they help reduce soreness, swelling and post-exercise fatigue while supporting faster recovery after training, sport and everyday activity.

Each sleeve is engineered with extra-thick CryoGel Technology, designed to stay colder for longer and deliver targeted compression exactly where you need it.

Unlike traditional ice packs that shift, leak or require straps, KRYO Recovery Sleeves combine wearable 360° compression with extra-thick CryoGel Technology in one easy-to-use recovery solution.

While many standard gel sleeves use thinner gel construction, KRYO is engineered with extra-thick CryoGel Technology to help deliver longer-lasting cooling performance where it matters most.

Cooling duration will vary depending on factors such as room temperature, the body area being treated and individual use. However, KRYO Recovery Sleeves are engineered with extra-thick CryoGel Technology to deliver longer-lasting cooling performance designed to support effective recovery sessions.

For optimal results, we recommend using your KRYO Recovery Sleeve for 15–20 minutes per recovery session.

Absolutely. Every KRYO Recovery Sleeve is engineered for both cold and heat therapy, giving you two recovery solutions in one premium reusable sleeve.

Simply freeze your sleeve for cooling relief or warm it in the microwave for soothing heat therapy. For heating instructions, please refer to the included Care & Usage Guide.

We recommend wearing your KRYO Recovery Sleeve for up to 20 minutes at a time, followed by a break of at least 20 minutes. Always allow your skin to return to its normal temperature before reapplying, and remove the sleeve immediately if you experience numbness, discomfort or skin irritation. Follow our Care & Usage Guide for safe use.

KRYO offers three Recovery Sleeves, each designed for different muscle groups and recovery needs:

FLEX — Ideal for arms, elbows and ankles, providing targeted recovery for smaller joints and muscle groups.

CORE — Designed for knees and calves, delivering versatile everyday recovery for your most-used lower-body muscles.

MAX — Built for quads, hamstrings and upper legs, providing maximum coverage for larger muscle groups after intense training or competition.

Still unsure? View our Choose Your Sleeve guide or contact our support team at support@kryo.com.au for personalised advice.

If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit and easier application.

If you're still unsure, view our Choose Your Sleeve guide or contact our support team at support@kryo.com.au and we'll be happy to help you choose the right sleeve.

KRYO Recovery Sleeves are designed to provide comfortable 360° compression that stays securely in place while remaining flexible enough for easy application and natural movement during recovery.

Each sleeve is designed to deliver effective compression without feeling overly restrictive.

Don’t throw out your pouch! It’s designed to store and protect your KRYO Recovery Sleeve in the freezer. For best results, always keep your sleeve inside the protective pouch provided while frozen and between uses.

Always place your KRYO Recovery Sleeve inside the included freezer storage pouch before freezing. Freeze for a minimum of 2 hours before use.

Don’t throw out your pouch! Keep your sleeve stored inside the pouch between recovery sessions so it stays protected in the freezer and ready when you need it.

After removing your sleeve from the freezer, allow it to rest for a few minutes before applying. Always check that it feels comfortable against your skin before use.

Warm your KRYO Recovery Sleeve in the microwave for approximately 40 seconds. If additional warmth is required, heat in 10-second intervals until the desired temperature is reached.

Always check the temperature before applying the sleeve to your skin and refer to the included Care & Usage Guide for detailed heating instructions.

Simply wipe your KRYO Recovery Sleeve clean using a damp cloth or antibacterial wipe. Allow the sleeve to air dry completely before returning it to the freezer or storing it between recovery sessions.

Never place your KRYO Recovery Sleeve in a washing machine or dryer.

No. KRYO Recovery Sleeves should only be worn while you're awake and able to monitor your skin. Never sleep while wearing a frozen or heated sleeve, as prolonged exposure to cold or heat may cause skin irritation or injury. We recommend sessions of up to 20 minutes, followed by a break of at least 20 minutes. Always follow our Care & Usage Guide.

Yes. KRYO Recovery Sleeves are designed for regular use and can be used as part of your everyday recovery routine.

Many athletes and active individuals use their KRYO Recovery Sleeve after training, sport or everyday activity to help support recovery and manage post-exercise soreness and fatigue.

All KRYO orders are shipped from our Melbourne, Australia warehouse via Australia Post, with free standard shipping Australia-wide — no minimum spend required.

Once your order has been dispatched, you'll receive a tracking email so you can follow your delivery every step of the way.

Orders are usually dispatched from our Melbourne, Australia warehouse within 1–2 business days.

Once dispatched, estimated delivery times are:

Metro areas: 2–5 business days

Regional areas: 3–7 business days

Shipping times may vary during peak periods or due to Australia Post delays.

Yes. We offer free standard shipping Australia-wide on all orders — no minimum spend required.

Yes. Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking number, allowing you to track your delivery every step of the way.

We're confident you'll love your KRYO purchase. That's why every order is backed by our 30-Day Money-Back Guarantee. For added peace of mind, you can return your purchase within 30 days of receiving your order for a refund of the product purchase price. For change-of-mind returns, return postage is at the customer's cost. For assistance, contact us at
support@kryo.com.au

If your KRYO product arrives damaged, faulty or incorrect, please contact our support team as soon as possible at support@kryo.com.au.

We'll work with you to resolve the issue as quickly as possible, whether that means arranging a replacement, refund or another appropriate solution.

Our friendly KRYO support team is here to help. Simply email support@kryo.com.au and we'll get back to you as soon as possible.