Frequently Asked Questions
Everything you need to know about KRYO Recovery Sleeves—from sizing and recovery performance to shipping, returns and getting the most out of your recovery.
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PRODUCT & PERFORMANCE
KRYO Recovery Sleeves combine cold or heat therapy with comfortable 360° compression in one wearable recovery solution. Together, they help reduce soreness, swelling and post-exercise fatigue while supporting faster recovery after training, sport and everyday activity.
Each sleeve is engineered with premium 12mm CryoGel Technology, designed to stay colder for longer and deliver targeted compression exactly where you need it.
Unlike traditional ice packs that shift, leak or require straps, KRYO Recovery Sleeves combine wearable 360° compression with premium 12mm CryoGel Technology in one easy-to-use recovery solution.
While many standard gel sleeves use thinner gel construction, KRYO is engineered with premium 12mm CryoGel Technology to help deliver longer-lasting cooling performance where it matters most.
Cooling duration will vary depending on factors such as room temperature, the body area being treated and individual use. However, KRYO Recovery Sleeves are engineered with premium 12mm CryoGel Technology to deliver longer-lasting cooling performance designed to support effective recovery sessions.
For optimal results, we recommend using your KRYO Recovery Sleeve for 15–20 minutes per recovery session.
Absolutely. Every KRYO Recovery Sleeve is engineered for both cold and heat therapy, giving you two recovery solutions in one premium reusable sleeve.
Simply freeze your sleeve for cooling relief or warm it in the microwave for soothing heat therapy. For heating instructions, please refer to the included Care & Usage Guide.
For most users, we recommend wearing your KRYO Recovery Sleeve for 15–20 minutes per recovery session. This is generally sufficient for effective cold or heat therapy.
Always use your sleeve comfortably and discontinue use if you experience any discomfort. If you have a medical condition or injury, seek advice from your healthcare professional before use.
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SIZING & FIT
KRYO offers three Recovery Sleeves, each designed for different muscle groups and recovery needs:
FLEX — Ideal for arms, elbows and ankles, providing targeted recovery for smaller joints and muscle groups.
CORE — Designed for knees and calves, delivering versatile everyday recovery for your most-used lower-body muscles.
MAX — Built for quads, hamstrings and upper legs, providing maximum coverage for larger muscle groups after intense training or competition.
Still unsure? View our Choose Your Sleeve guide or contact our support team at support@kryo.com.au for personalised advice.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit and easier application.
If you're still unsure, view our Choose Your Sleeve guide or contact our support team at support@kryo.com.au and we'll be happy to help you choose the right sleeve.
KRYO Recovery Sleeves are designed to provide comfortable 360° compression that stays securely in place while remaining flexible enough for easy application and natural movement during recovery.
Each sleeve is designed to deliver effective compression without feeling overly restrictive.
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USE & CARE
Place your KRYO Recovery Sleeve inside the included freezer storage pouch and freeze for a minimum of 2 hours before use.
For maximum convenience, your sleeve can be stored in the freezer between recovery sessions, so it's always ready when you need it.
Warm your KRYO Recovery Sleeve in the microwave for approximately 40 seconds. If additional warmth is required, heat in 10-second intervals until the desired temperature is reached.
Always check the temperature before applying the sleeve to your skin and refer to the included Care & Usage Guide for detailed heating instructions.
A. Simply wipe your KRYO Recovery Sleeve clean using a damp cloth or antibacterial wipe. Allow the sleeve to air dry completely before returning it to the freezer or storing it between recovery sessions.
Yes. KRYO Recovery Sleeves are designed for regular use and can be used as part of your everyday recovery routine.
Many athletes and active individuals use their KRYO Recovery Sleeve after training, sport or everyday activity to help support recovery and manage post-exercise soreness and fatigue.
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SHIPPING & ORDERS
All KRYO orders are shipped from Australia via Australia Post, ensuring fast and reliable delivery across the country.
Once your order has been dispatched, you'll receive a tracking email so you can follow your delivery every step of the way.
Orders are usually dispatched from our Australian warehouse within 1–2 business days.
Once dispatched, estimated delivery times are:
Metro areas: 2–5 business days
Regional areas: 3–7 business days
Shipping times may vary during peak periods or due to Australia Post delays.
Yes. We offer free standard shipping on all Australian orders over $150.
For orders under $150, shipping costs are calculated at checkout based on your delivery location.
Yes. Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking number, allowing you to track your delivery every step of the way.
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RETURNS & SUPPORT
We're confident you'll love your KRYO purchase. That's why every order is backed by our 30-Day Money-Back Guarantee.
If you're not completely satisfied, simply contact our support team within 30 days of receiving your order and we'll help arrange a return and refund.
Return postage applies to change-of-mind returns.
For assistance, contact us at support@kryo.com.au.
If your KRYO product arrives damaged, faulty or incorrect, please contact our support team as soon as possible at support@kryo.com.au.
We'll work with you to resolve the issue as quickly as possible, whether that means arranging a replacement, refund or another appropriate solution.
Our friendly KRYO support team is here to help. Simply email support@kryo.com.au and we'll get back to you as soon as possible.