Shipping policy

All KRYO orders are shipped from Australia via Australia Post.

We aim to dispatch all orders within 1–2 business days of receiving your order. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Estimated Delivery Times

Estimated delivery times within Australia are:

• Metro Areas:  2–5 business days 

• Regional Areas:  3–7 business days 

Please note that delivery timeframes are estimates only and may vary during peak periods, public holidays or due to delays outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order size and delivery location. We offer free standard shipping on all Australian orders over $150 AUD.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. If you haven't received your tracking details, please contact us at support@kryo.com.au  and we'll be happy to assist.

Incorrect Shipping Information

Please ensure your shipping details are entered correctly at checkout. KRYO is not responsible for delays, lost parcels or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Parcels

If your parcel appears delayed or has not arrived within the expected delivery timeframe, please contact our support team at support@kryo.com.au. We'll work with Australia Post to investigate the shipment and assist you wherever possible.