RETURN POLICY

Returns & 30-Day Money-Back Guarantee

We're confident you'll love your KRYO purchase. That's why every order is backed by our 30-Day Money-Back Guarantee.

Our goal is to make every purchase completely risk-free. If you're not completely satisfied, simply contact our support team within 30 days of receiving your order and we'll help arrange a return and refund.

Return Eligibility

To be eligible for a return, please ensure:

• Your request is made within 30 days  of receiving your order. 

• The product is returned in its original packaging where possible. 

• Proof of purchase is provided. 

Return postage applies to change-of-mind returns.

Damaged, Faulty or Incorrect Orders

If your KRYO product arrives damaged, faulty or incorrect, please contact our support team as soon as possible at support@kryo.com.au.

We'll work with you to resolve the issue as quickly as possible, whether that means arranging a replacement, refund or another appropriate solution.

Refunds

Once your returned product has been received and inspected, approved refunds will be processed back to your original payment method.

Please allow several business days for the refund to appear, depending on your payment provider.